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OpenAI

Power AI reply drafts, summaries and the AI receptionist with OpenAI.

Available

What OpenAI does in Medzelo

  • Drafts replies to WhatsApp and inbox messages for staff to approve.
  • Summarises conversations and suggests next steps.

How to connect it

  1. 1Open Settings → Integrations and choose OpenAI.
  2. 2Add your API key. It is stored encrypted on the server.
  3. 3Run the AI readiness check.

Good to know

  • AI drafts follow safety and handover rules, and sensitive or clinical questions are handed to your team.
  • Choose one provider or several; keys stay on the server.