Messaging
WhatsApp Business
Chat with clients and leads from one shared inbox.
What WhatsApp Business does in Medzelo
- Incoming messages land in the Medzelo inbox and link to the matching lead or client.
- Unknown numbers become new leads automatically.
- Send replies, approved templates and small campaigns with delivery and read status.
- Optional AI suggested replies, which staff approve before sending.
How to connect it
- 1Open Settings → Integrations and choose WhatsApp Business.
- 2Connect your WhatsApp Business account.
- 3Select the phone number to use.
- 4Sync your message templates and send a test message.
Good to know
- Uses the official WhatsApp Cloud API with your own business number.
- Free-form replies follow WhatsApp's 24-hour service window; after that, approved templates are used.
- Marketing messages are only sent to contacts who opted in, and STOP or UNSUBSCRIBE replies are respected automatically.