Legal and trust centre
Terms, privacy, security and billing policies for Medzelo, in one place.
Policies
Terms of Service
Commercial terms for using Medzelo web, mobile, workspace, client portal and support services.
Acceptable Use Policy
Rules for safe use of Medzelo, integrations, public forms, messages and AI features.
AI Usage Policy
Safe use rules for Medzelo AI assistant, receptionist, drafting and support tools.
Medical/Clinical Disclaimer
Important limits around clinical decision-making and Medzelo platform use.
Support/SLA Policy
Support channels, response targets, ticket handling and escalation.
Security & privacy
Privacy Policy
How Medzelo handles account, workspace, client, support, analytics and operational data.
Cookie Policy
How Medzelo uses cookies and similar local storage technologies.
Security overview
How Medzelo protects workspace data: encrypted connections and credentials, role-based access, workspace isolation, server-side secrets and audit logging.
Security Policy
Security controls, reporting process and platform protection commitments.
Data Processing Addendum
Processor and subprocessor responsibilities and data protection commitments.
Subprocessors
Providers that may support hosting, authentication, payments, communications, AI and support workflows.
Questions? Contact us
If anything on this page is unclear, ask the Medzelo team.
See how Medzelo protects workspace data
Role-based access, workspace isolation and audit logging in every workspace.